RETURNS
We put a lot of effort into ensuring all our products are up to a high standard and we hope you are delighted with your order. However If you are not satisfied with your purchase, please email us at info@kristjanaswilliams.com
Our returns policy lasts 30 days. If 30 days have gone by since your purchase to us receiving the item, unfortunately we can’t offer you a refund or exchange.
Items will be refunded providing that you have not used the item; it is in the same condition as when you first bought it; and you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Please return the item in the original packaging
Please send any items you are returning to:
Kristjana S Williams Studio
Studio G.05
Workspace Light Box
111 Power Road
Chiswick, London W4 5PY
Please send the parcel via a signed for service and keep receipt for proof of postage - we do not refund the cost of the return delivery.
REFUNDS
Once your return is received, we will send you an email to notify you that we have received your returned item and your refund will be credited to your credit card or original method of payment, within a certain amount of days.
Unfortunately, shipping costs and/or import duties are non refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on info@kristjanaswilliams.com as soon as possible.